yaotogelPrivacy Policy
This page describes what we collect when you use yaotogel and how we keep that data protected. Our privacy practice centres on minimal collection—we ask only for information necessary to verify your identity, process your deposits and withdrawals, and comply with applicable law. We do not sell your data to third parties, nor do we use it for marketing purposes beyond account communications.
Because yaotogel operates as a cross-border service available in supported jurisdictions, your data may be stored on servers outside your home country. We apply the same encryption and access controls regardless of server location. This policy explains those practices in plain language so you understand what happens to your information when you open an account, deposit via DANA or e-wallet, and withdraw your funds.
If you have questions about how we handle your data, contact our support team via in-app chat.
What Data We Collect
Account Registration and Verification
When you open a yaotogel account, we collect your email address, chosen password, and full name. To verify your identity, we require you to upload a government-issued ID—passport, national ID card, or driver license. We also collect your date of birth from that document. This information is necessary to comply with anti-fraud and anti-money-laundering regulations that apply to gaming platforms across Indonesia and other supported jurisdictions.
Payment Information
We collect the minimum payment data required to process deposits and withdrawals. For digital wallets like DANA, e-wallet, mobile banking, or local payment, we store your wallet identifier and transaction history. For bank transfers via online payment, e-wallet, mobile banking, or local payment, we record the account name and last four digits of the account number. We do not store full bank account numbers or routing details—those are encrypted and transmitted directly to our payment processor.
We also log the amount, date, time, and direction (deposit or withdrawal) of every transaction on your yaotogel account. This transaction history is retained for dispute resolution and regulatory reporting purposes.
Gameplay and Activity Logs
We record every game you play—which slot, which live-dealer table, which sport or esports market, your stake amount, and your outcome. This data feeds our tier-progression system (which calculates your monthly play points) and our weekly cashback calculation. We retain gameplay logs for two years to resolve disputes and verify bonus claims.
We also log your IP address, device type, and browser information each time you access yaotogel. This helps us detect fraud, prevent account takeovers, and identify when the same person tries to open multiple accounts.
How We Use Your Data
Account Operations
We use your identity data to verify your account and prevent fraud. We use your email to send account notifications—password-reset links, deposit confirmations, withdrawal status updates, and promotion announcements. You cannot opt out of critical notifications like withdrawal confirmations, but you can disable marketing emails via your account settings.
Promotions and Tier Progression
We use your gameplay data to calculate weekly cashback every Monday and to track your monthly tier progression. These calculations are algorithmic and automatic—no human reviews your individual play history unless you dispute a bonus calculation. If you do dispute, our support team accesses your transaction logs to verify the cashback or tier level you earned.
Compliance and Legal Obligation
We may disclose your data if required by law—for example, if a regulatory body in Jakarta, Surabaya, Bandung, Medan, or Semarang requests information about a specific yaotogel account. We also retain data to comply with money-laundering prevention regulations and to help law enforcement investigate fraud or criminal activity linked to our platform.
Third-Party Processors
Payment Partners
Our payment processor partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive limited information: your account identifier on their platform, the deposit or withdrawal amount, and the transaction date. These partners have their own privacy policies; we recommend you read them to understand how they handle your payment data separately.
Game Providers
Our live-dealer studios and slot-game providers receive your yaotogel user ID and gameplay data (stake, outcome, timestamp) to operate the games and calculate returns. They do not receive your personal identity information, email, or payment details. Their privacy policies govern how they store and use that gameplay data.
Hosting and Cloud Infrastructure
Our servers may be hosted in data centres outside Indonesia. This means your data—including your ID document, email, and transaction history—may be stored and processed outside your home jurisdiction. We use encryption in transit and at rest to protect data regardless of server location. Your data remains under our control and is not accessible to cloud-provider staff without authorisation.
Your Rights on yaotogel
Access and Correction
You can access your yaotogel account information anytime via the Account Settings section. If you spot inaccurate data—for example, a misspelled name or wrong email—contact our support team to request a correction. We will verify the request and update your account within one business day.
Data Deletion
If you request account deletion, we will deactivate your yaotogel account and remove your personal information within 30 days. However, we must retain your transaction history and identity documents for seven years to comply with anti-money-laundering regulations. This retention is a legal requirement, not our choice.
Portability
You can request a copy of all your data held on yaotogel in a machine-readable format (such as CSV). Contact our support team to request this export. We will provide it within 30 days.
Cookies and Tracking
We use cookies to keep you logged into your yaotogel account and to remember your settings. These are session cookies (they expire when you close your browser) and persistent cookies (they remain for up to one year). We do not use cookies for third-party advertising or tracking; we use them only for account functionality.
Your browser settings allow you to disable cookies entirely, but if you do, you will not be able to log into yaotogel. Some browsers offer "Do Not Track" signals; we honour these signals by not using analytics cookies to track your behaviour across other websites.
Data Retention on yaotogel
- Identity documents: Seven years (legal requirement for anti-money-laundering compliance).
- Transaction history: Seven years (for dispute resolution and regulatory reporting).
- Gameplay logs: Two years (for bonus verification and fraud detection).
- Email and password: Retained for as long as your account is active; deleted 30 days after you request account closure.
- IP and device logs: 90 days (for fraud detection and security).
Contact Us About Your Data
If you have questions about how yaotogel handles your data, want to request access, correction, deletion, or portability, contact our support team via in-app chat. Provide your account email and a description of your request. We will respond within two business days.
For data-protection complaints, you may also contact your local data-protection authority if one exists in your jurisdiction.
Changes to This Privacy Policy
We may update this privacy policy to reflect changes in our practices or to comply with new law. When we do, we will post the updated policy here and notify you via email if the changes are material. Your continued use of yaotogel after an update means you accept the new policy. If you do not agree with changes, you may request account deletion.
Privacy Summary
We at yaotogel collect only the information necessary to operate your account, process your deposits and withdrawals, and comply with law. We do not sell your data, do not use it for marketing beyond account notifications, and do not share it with third parties except payment processors and game providers. Your data is encrypted and stored securely whether your server is in Indonesia or abroad. You have the right to access, correct, and delete your data, subject to legal retention requirements. If you have questions, our support team is available via in-app chat.